Waste Removal Swiss Cottage Privacy Policy

This Privacy Policy explains how Waste Removal Swiss Cottage collects, uses, discloses and protects personal data relating to our customers and prospective customers in the Swiss Cottage area. We are committed to handling your information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Who we are and scope of this policy

Waste Removal Swiss Cottage provides waste removal and related services to residential and commercial customers in the Swiss Cottage area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy.

This Privacy Policy applies to all Waste Removal Swiss Cottage customers, prospective customers, and individuals who contact us or whose details are provided to us in connection with our services in the Swiss Cottage area.

Personal data we collect

We collect and process personal data that is necessary to provide and manage our services, operate our business and comply with legal obligations. The types of personal data we may collect include:

Name and contact details, such as your full name, address, email address and telephone number.

Service information, such as property access information, preferred contact method, details of waste to be collected, booking history and job notes related to the services provided.

Account and payment information, such as invoices, payment status, partial payment details and billing contact information. We do not store full card details where payment is taken through third party payment processors.

Communication data, such as enquiries, complaints, feedback, and any correspondence you have with us by phone, email, online forms or other communication channels.

Technical and usage data, where applicable, such as basic device and usage information generated when you visit our website or engage with our online content, including log data and cookie data where used. We only collect such data to the extent necessary to operate and secure our online services.

How we collect personal data

We may collect personal data directly from you when you contact us to request a quote, make a booking, confirm a collection, sign up for updates, or communicate with us by phone, email or other means.

We may also receive data from third parties where lawful, such as from property managers, landlords, facilities managers or commercial partners who engage us to provide services on your behalf and who supply us with relevant contact and service details.

Limited technical data may be collected automatically through your use of our website, for example, through server logs and similar technologies used to maintain site security and performance.

Lawful bases for processing

We rely on one or more of the following lawful bases under data protection law when processing your personal data:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, including providing waste removal services, managing bookings, processing payments and communicating with you about your service.

Legitimate interests: to pursue our legitimate business interests, provided that these are not overridden by your interests or fundamental rights. This may include managing our business operations, improving our services, handling customer enquiries, and maintaining records of services provided.

Legal obligations: to comply with legal and regulatory obligations, such as financial record keeping, waste management regulations and responding to requests from regulatory or law enforcement authorities where required.

Consent: in limited circumstances, where we have specifically asked for your consent for a particular purpose and you have chosen to provide it. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How we use your personal data

We may use your personal data for the following purposes:

To provide, manage and fulfil waste removal and related services, including arranging collections, accessing your property where authorised, and ensuring the correct handling and disposal of waste.

To issue quotes, estimates, invoices and receipts, and to process payments and manage any related queries.

To communicate with you regarding bookings, changes to service, enquiries, complaints and feedback, and to provide relevant customer support.

To manage our relationship with you, including keeping records of your service history, responding to your requests and improving our services based on customer interactions.

To maintain accurate business and financial records, comply with legal and regulatory requirements and cooperate with competent authorities when required by law.

To protect our rights, property and safety, as well as those of our staff, contractors and customers, including the prevention and detection of fraud or misuse of our services.

Data processors and third parties

We may share your personal data with trusted third party service providers who act as data processors on our behalf. These may include:

IT and system support providers who host or maintain our business systems and communication tools.

Payment processors who handle card or electronic payments securely on our behalf.

Accountants or professional advisers who assist us in meeting legal and regulatory obligations.

Customer service or communication providers who help us respond to enquiries and manage bookings.

Where we engage data processors, they are only permitted to process your personal data in accordance with our instructions, for the purposes set out in this Privacy Policy, and must implement appropriate security measures.

We may also disclose personal data to third parties where required by law, for example to regulatory bodies, law enforcement agencies or courts, or in connection with legal proceedings or the exercise or defence of legal claims.

International transfers

Where any of our service providers or their systems are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as recognised adequacy regulations or standard contractual clauses approved by relevant authorities. You can contact us for more information about these safeguards.

Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, customer and service records will be retained for a period that allows us to manage our relationship, handle any queries or disputes, and meet applicable legal obligations. Financial and transaction records are usually kept for a minimum period required by tax and accounting laws.

When personal data is no longer required for the purposes for which it was collected and no longer needs to be kept to comply with legal or regulatory obligations, it will be securely deleted, anonymised or otherwise removed from our systems.

How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure systems, staff training and regular review of our procedures.

Although we take reasonable steps to safeguard your personal data, no system can be completely secure. You are encouraged to take your own precautions to protect your personal information when communicating with us.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include:

The right of access: to obtain confirmation of whether we process your personal data and to request a copy of the information we hold about you.

The right to rectification: to request that inaccurate or incomplete personal data is corrected or updated.

The right to erasure: to request that we delete your personal data where there is no good reason for us to continue processing it, subject to legal and contractual obligations.

The right to restrict processing: to request that we limit the way we use your data in certain circumstances.

The right to data portability: to request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller, where technically feasible.

The right to object: to object to processing based on our legitimate interests, including certain forms of direct marketing.

Where we rely on consent as the lawful basis for processing, you also have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights and contacting us

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact Waste Removal Swiss Cottage using the contact details provided on our main customer communication channels.

We will respond to your request as soon as reasonably possible and within the time limits set by data protection law. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you have concerns about how we process your personal data. We would, however, appreciate the chance to address your concerns directly before you approach the authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The most current version will apply to the processing of your personal data. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.